Shipping policy

Effective Date: 4/25/2024

1. Shipping Methods

We offer a variety of shipping methods for orders placed through our website, including standard and express shipping options.

2. Order Processing Time

Orders are typically processed and shipped within 3 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

3. Shipping Destinations

We ship to addresses within the U.S. only.If you require shipping to a different destination, please contact us for assistance.

4. Shipping Fees

Shipping fees are calculated based on the selected shipping method, delivery destination, and order weight or value. The applicable shipping fees will be displayed during the checkout process before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.

6. Delivery Estimates

Delivery estimates provided during checkout are based on standard shipping times and do not account for any unforeseen delays, such as customs clearance for international shipments or weather-related disruptions.

7. Shipping Restrictions

Certain items may be subject to shipping restrictions or regulations that prevent us from shipping them to certain locations. We will notify you if any items in your order are affected by such restrictions.

8. Lost or Damaged Shipments

In the event that your order is lost or damaged during transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.

9. Returns and Exchanges

For information about our return and exchange policy, please refer to our Return Policy page.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at ohninecandles@outlook.com